Terms & conditions

1. Introduction
Welcome to Full Program Golf Ltd (“we”, “us”, “our”). These Terms and Conditions govern your use of our website and the booking of golf travel packages through us. By accessing our website or making a booking, you agree to be bound by these Terms and Conditions.

2. Company Information
Full Program Golf Ltd is a company registered in England and Wales.
Registered Address: Woodhatch, Crown Lane North, Ardleigh, Colchester, Essex, CO7 7RB
Company Number: 15278833

3. Our Services
We specialise in golf travel packages, which may include accommodation, green fees, transfers, and related services. We do not provide or arrange flights.

4. Booking and Payment
4.1 All bookings are subject to availability.
4.2 A deposit may be required at the time of booking, with the remaining balance payable in accordance with the schedule confirmed at booking.
4.3 Full payment must be received prior to departure. Failure to do so may result in cancellation without refund.
4.4 Accepted payment methods will be detailed on our website or at the time of booking.

5. Pricing and Inclusions
5.1 All prices are quoted in GBP (£) and include VAT where applicable.
5.2 Package inclusions will be clearly outlined at the time of booking. Additional services not specified may incur extra charges.
5.3 Prices are subject to change until a booking has been confirmed.

6. Cancellations and Amendments
6.1 Cancellation terms will be provided at the time of booking.
6.2 All cancellations must be submitted in writing and may be subject to charges.
6.3 Amendments may be possible, subject to availability and additional costs.

7. Travel Documents and Insurance
7.1 Customers are responsible for ensuring they hold valid travel documentation, including passports and visas where required.
7.2 We strongly recommend comprehensive travel insurance covering cancellation, medical expenses, and personal liability.

8. Financial Protection (ABTOT)
The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Full Program Golf Ltd (Member No. 5679), and in the event of their insolvency, protection is provided for:
Non-flight packages
ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Full Program Golf Ltd.
In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.
You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made
You can find out more about ABTOT here: https://www.abtot.com/

9. Liability
9.1 We act as an agent for third-party providers, including hotels and golf courses, and are not liable for their acts or omissions.
9.2 We are not liable for any loss, injury, or damage resulting from circumstances beyond our control, including (but not limited to) natural events, industrial action, or government restrictions.
9.3 Our total liability is limited to the value of the services purchased.

10. Conduct and Responsibilities
10.1 Customers must comply with all rules and regulations of the relevant golf courses, accommodations, and service providers.
10.2 We reserve the right to refuse service or terminate a booking where a customer’s behaviour is deemed inappropriate, disruptive, or unsafe.

11. Complaints
11.1 Any issues must be reported as soon as possible during your trip to allow for prompt resolution.
11.2 If unresolved, complaints must be submitted in writing within 14 days of your return.

12. Data Protection and Privacy
12.1 Personal data will be processed in accordance with our Privacy Policy, available on our website.

13. Governing Law
13.1 These Terms and Conditions are governed by the laws of England and Wales.
13.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information
For any queries regarding these Terms and Conditions, please contact:
Email: enquiries@fullprogramgolf.com

By booking with Full Program Golf Ltd, you confirm that you have read, understood, and agree to these Terms and Conditions.